Mike Blakesley

Mike is a design leader who builds innovative digital experiences that align user needs with business outcomes. His expertise lies in customer experience design and creative problem-solving through empathy. He is dedicated to helping organizations grow by modernizing their own CX capabilities and the digital experiences they support.

Blog Post by Mike Blakesley

Mike Blakesley

CX Cracks in Your AI Foundation

As the old curse puts it, banks are living through interesting times. Industry ...

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Mike Blakesley

How customer journey maps drive agentic AI

Not all forms of artificial intelligence are created equal. Where analytical AI excels at ...

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Mike Blakesley

Are AI Agents Making Software Honest Again?

Software has had massive transformations over the past few decades. Commercial software ...

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